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Mr. James Livingston - ABQC Quality Assurance Manager
After his initial review of the company’s quality system, Phil
determined that many of the company’s computer systems could be
integrated into the ISO effort. Gage calibration records and notifications
were incorporated into the company’s existing preventive maintenance
program. ABQC’s office network was used to establish the master list,
corrective and preventive action records, training and qualification
records, record retention logs, and the internal audit system. The
production computer system, already in place, was used to provide work
order tracking, and with minor modifications, verification of inspection
acceptance status at all steps of the production process. The nonconforming
material report forms are also generated by the production computer system
and are prompted whenever and order is put on inspection hold.
Reger Quality Consultants helped us develop a workable Quality System,
providing real world solutions to our unique situations, based on successes
drawn from real manufacturing experiences. This is not an untested
academic approach to ISO.
We’re a steel mill, and our employees have a wide variety of educational
backgrounds. It was essential that our procedures be thorough and completed,
but also accessible to everyone from the oldest veteran to the rookies.
Phil was able to help us bridge the gap. He even trained us on the things
to remember when we were being audited. That took away a lot of the
apprehension that we had.
Phil Reger developed a training program specifically tailored to our
needs. Some of the courses were so well received that we had to have
multiple offerings at the same time. Because of his many years of
experience, Phil was able to bring real life examples into his teaching,
which made the courses more understandable. Phil presented this seemingly
difficult material in a simple way and was rated as an "outstanding"
instructor. Many of the students went on to receive the American Society
for Quality Control (ASQC) Certified Quality Engineering (CQE) certificate.
Mr. William Demus - AT&T's Midwest Regional Manager of Quality
Management and Engineering
Mr. Dennis Nourse - President of Kelch Corporation
Mr. Roger Stewart - Vice-President of Sales and Marketing for Mayville
Metal Products
ABQC hired Phil Reger as a consultant to prepare the company for ISO
registration. The Project was completed and the company passed its
first registration audit nine months after beginning the process.
Mr. Kris Kosidowski - President, Dimensional Inspection Service, Inc.
Being a small company, we were concerned with the cost in time and money to
obtain ISO 9002 registration. Reger Quality Consultants was able to assist
us in obtaining registration in four months, with only five days of
consulting services. Prior to beginning the project, we complied with few
of the ISO 9002 requirements, but Phil Reger helped us develop a
system which would meet our needs, and that of the standard, without
imposing levels of burdensome paperwork.
Mr. James Oken - MTI Calibration Laboratory Quality Assurance Manager
Phil Reger was instrumental in the completion and acceptance of our
quality manual and procedures manual for ISO 9002 registration. Our
registrar, Underwriter’s Laboratories, accepted our quality documentation,
as submitted with absolutely no changes necessary. Many of Phil’s
suggestions and ideas on how to incorporate the ISO Standards into our
daily routine were very helpful, and resulted in our initial assessment,
after only 6 months of implementation, having only 4 minor "action
requests".
Mr. Gregory Coleman - A&E Manufacturing Director of Engineering and
Quality Assurance
Our Upper Management and Professional Engineers spent thousand of hours
over a 27 month time frame trying, without success, to develop an ISO 9001
Quality System. With Phil Reger’s assistance and guidance, we completely
rewrote and released our new ISO 9001 Quality System in just four months.
Our only regret is that we didn’t hire Reger Quality Consultants 27 months
earlier.
Mr. Tim Leahy - Charter Steel ISO 9000 Implementation Team Leader
Phil worked closely with us on the content, format and organization of
our Quality Manual and Procedures. When we sent them to our registrar
for the desk audit, he was completely blown away. He said the Quality
Manual, in particular, was absolutely the best he had ever seen. His work
was so thorough and so complete, that we had no nonconformances related to
any omissions or incomplete documentation anywhere in our system.
ON QUALITY TRAINING
Mr. Thomas Lewis - Director of Quality Assurance - Mayville Engineering
Company
When I was at Mercury Marine in Fond du Lac, Wisconsin, we
discovered the need for an extensive training program in Quality
Engineering and Reliability to help us maintain our position in this
highly competitive industry.
GENERAL TESTIMONIALS
Mr. James Spindler - President of Spindler Consulting Associates
Mr. Reger's knowledge of the technical areas of quality are exceptional,
including such areas as statistics, metrology, specification, quality
planning, etc. He has demonstrated this in both his work and in teaching
a variety of courses. Phil is an experienced auditor, performing systems
audits, process audits, and product audits.
Your efforts resulted in Mayville winning AT&T's most prestigious vendor
recognition, the Quality Leadership Award for the last three years.
Mayville was also selected as the AT&T Oklahoma Works Partner in Excellence
Award Winner for the last two years. With the emphasis on defect
prevention and the use of the Local Area Network (LAN) SPC and data
management and information system you developed, it has been over three
years since Mayville shipped its last defect to AT&T.
ON TQM AND BALDRIGE
Our decision to have you conduct a Total Quality Management audit using
the Malcom Baldrige National Quality Award Criteria was one of our better
decisions of the past several years. Your audit made us realize that the
production of quality products and customer satisfaction depend on all our
departments and functions -- not just Engineering and Manufacturing. As a
result of your work for Kelch Corporation, we were able to target many
areas for improvement and set obtainable goals in areas of the business
we never before considered.
ON NETWORKING THE QUALITY INFORMATION SYSTEM
Every customer, almost to a person, was deeply impressed with our
ability to control our operation and quickly access information necessary
to assure superior products. The Local Area Network system you designed
and installed was the key to our reputation for having the most advanced
quality system, and our ability to ship products of the highest quality.
For those customers for whom quality is paramount, showing the system
almost guaranteed us the sale. This enabled us to be approved as a
"Ship-to-Stock" supplier to many customers.