TRAINING PROGRAMS AND MATERIAL



ISO 9000 OR QS - 9000 MANAGEMENT OVERVIEW

Provided in a 1/2 day or full day session, this program provides:
• Background information into the development of the Standard,
• Its importance, from both an operations and a marketing viewpoint,
• A review of the Standard's requirements,
• A discussion of implementation strategies,
• A description of the registration process, and
• A discussion of management's role



INTERNAL QUALITY AUDITING

This class provides the basis for meeting the training and qualification needs for the company's internal quality auditors. The training is based upon ISO 10011, GUIDELINES FOR AUDITING QUALITY SYSTEMS. The training includes:
• Audit planning and preparation
• Auditor's responsibilities
• Lead auditor's responsibilities
• How to conduct the audit
• Audit reporting and follow-up
• Guide training



GEOMETRIC DIMENSIONING AND TOLERANCING

The class is tailored to the client needs. Classes are two general types - one for designers and engineers, one for users, e.g. manufacturing engineers, inspectors, machine operators. The emphasis of the class is the economic advantage to using GD&T over drawing techniques. Classes may focus on client specified sections of the standard (typical call outs used such as positional tolerancing, run out, flatness, straightness, etc.) or the entire standard. If requested, a comparison of previous versions of the ANSI/ASME Y14.5 standard can be included, as well as how to determine which version of the standard a drawing was likely to be drawn to.



GAGE REPEATABILITY AND REPRODUCIBILITY

This class is tailored around the use of the AIAG reference manual Measurement Systems Analysis. Emphasis is placed on how to conduct a gage R&R study (controls in making the measurements) and on analyzing the results using Range Method, the Average and Range Method and the Analysis of Variance Method. Understanding the significance of within-part variation, part-to-part variation, repeatability, reproducibility, and what to do about them is the goal of the training.



DESIGN OF EXPERIMENTS (DOE) AND ANALYSIS OF VARIANCE (ANOVA)

Training programs included classical designs, such as One-Way and Two-Way designs, Full Factorial designs, 2N Factorial designs, Fractional Factorial designs (including Taguchi Orthogonal designs), Latin Squares, etc. Many examples are used to help students understand which design is most appropriate and cost effective for their project. In-plant training can be done in conjunction with a company project. Analysis of Means (ANOMA) may also be included.



POTENTIAL FAILURE MODES AND EFFECTS ANALYSIS (PFMEA)

Both Design and Process Potential Failure Modes and Effects Analysis training is available following the AIAG Potential Failure Modes and Effects Analysis reference manual. Class examples are selected from client designs and/or processes. Use of the evaluation techniques for determining risk priority numbers ( RPN) is stressed. The goal of the class is the completion and understanding of the FMEA for the client provided design or process.



BASIC STATISTICS

Training in basics statistics includes determining and understanding the use of averages, ranges, variance, standard deviation, histogram, and frequencies distributions. An 18 minute video tape is provided which can be used to meet the QS-9000 requirement that the "basic concepts such as variation, control (stability), capability and over adjustment should be understood throughout the supplier’s organization".



ADVANCED STATISTICS

Provides a more rigorous study of statistical techniques. Includes the study of various distributions, such as the normal distribution, the binomial distribution, the poison distribution, the hyper-geometric distribution and when to use each. Students are taught the use of statistical techniques for decision making (hypothesis testing) using the t-test, F-test and the distributions mentioned.



STATISTICAL PROCESS CONTROL

Various control charting techniques are taught, including Average and Range Charts, Moving Average and Moving Range Charts, Median and Range Charts, Individual and Moving Range Charts, Fraction Defective Charts (p, np, c, u), and Precontrol. Students are taught how to calculate control limits, plot the data, interpret the charts, and most importantly, how to select the right chart to use. On-line networkable software is made available upon request, and training and installation assistance provided.



PARTS PER MILLION (PPM) & SIX SIGMA OPPORTUNITIES FOR ERROR ANALYSIS

Parts per million analysis has become an important tool in modern day quality assurance, as AQL, AOQL, LTPD, etc. are no longer an acceptable means of quantifying acceptable quality. This class teaches students how to use and understand this valuable technique. In addition, the class teaches the use of the Motorola developed Six Sigma Opportunities for Error analysis technique, which allows for the evaluation and comparison of any product or process within the company. Use of this technique eliminates the complaining about unfair comparisons of defect or failure rates between departments or product lines due to differences in difficulty, as it standardizes the comparisons on the number of opportunities for error.



COST OF QUALITY

Following the guidelines of ASQC’s publication Principles of Quality Costs, this course provides understanding in the differences between Prevention Costs, Appraisal Costs, Internal Failure and External Failure costs. The course teaches the use of accounting principles, as well as how to develop "reasonable" estimates of costs when it is not practical to obtain these costs from normal accounting methods. Upon completion of the course, you should be able to set up your Cost of Quality system and reports using Lotus 123 or Excel computer files.



PROBLEM SOLVING

This class was developed to assist plant personnel in developing formal problem solving methods to be used in both preventive and corrective actions. Two "pocket book" approaches are available. One following the Conway Quality, Inc.’s Waste Chasers pocket companion, the other following the GOAL/QPC’S The Memory Jogger. Techniques include Affinity Diagrams, Brainstorming, Cause & Effect Diagrams (Fishbone), Check Sheets, Control Charts, Flowcharts, Force Field Analysis, Histograms, Pareto Charts, Run Charts, Scatter Diagrams, Tree diagrams, Nominal Group Technique (NGT), etc. Use of these pocket guides, or systems similar to them meet the QS-9000 paragraph 4.14.1 requirement, "A supplier shall use disciplined problem solving methods when an internal or external nonconformance to specification or requirement occurs".





Return Home